Regulatory Specialist III

Role Overview

• Reviewing applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure.
• Corresponding and communicating with applicants regarding omissions or deficiencies in license applications.
• Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes.
• Independently evaluating qualifications and requirements to determine eligibility for licensure.
• Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance.
• Effectively communicating with the supervisor in the event of a denial for further action.
• Updating all necessary systems, logs, and other applicable data systems consistently and accurately.
• Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions.
• Processing fee payments to ensure all monies received are deposited in the correct bank account accurately and timely, per established agency receipting procedures.
• Accurately responding to internal and external inquiries concerning licensure requirements as well as other pertinent information regarding laws, rules, compliance, policies, and procedures.

Requirements

• Must have two (2) years of customer service experience.
• Must have experience using Microsoft Office Suite (Microsoft Word, Excel, and PowerPoint).
• Must be able to travel for training and meetings, as assigned.
• Preference will be awarded to applicants possessing experience with inputting and/or reviewing data within an automated data records system.

Benefits

• Participation in health insurance coverage
• voluntary.
• Tax favored accounts including health saving accounts and dependent care reimbursement accounts
• voluntary participation.
• Life Insurance
• voluntary participation.
• Participation in dental, vision, and other supplemental pretax plans
• voluntary.
• Florida FICA Alternative Plan that affords OPS team members with an excellent opportunity to accumulate money toward future retirement goals [401(a)]
• mandatory participation.