Senior Director, AI/Enterprise Product Management

Role Overview

• Provide strategic leadership for the end-to-end integration of PPS’s CRM platform, demonstrating deep expertise in patient services, operational models, business processes, and evolving program design needs across Business Units
• Establish and govern a unified product requirements framework, ensuring that product roadmaps, requirement documentation, technical specifications reflect patient support needs, treatment experience strategy, and long-term enterprise architecture, and are aligned to compliance standards
• Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation
• Drive adoption and alignment with our overarching digital ecosystem, roadmaps, and strategy recommendations
• Maintain a centralized view of all product investments, capabilities, and performance metrics
• Drive data-informed product strategy, leveraging analytics, research, user insights, and competitive analysis to identify opportunities, define product enhancements, and shape differentiated, user-centered digital experiences
• Serve as a liaison to Senior Business Partners, providing regular updates on product progress, risks, and strategic decisions while cultivating strong executive buy-in and influencing cross-enterprise priorities
• Champion operational excellence and innovation, ensuring technology strategy proactively anticipates evolving business needs, scalability requirements, and industry shifts across the patient services landscape
• Build a high performing team, creating business plans and setting priorities to achieve business objectives and goals

Requirements

• Bachelor's required; advanced degree (MBA, MPH, etc.) preferred
• 12+ years’ experience in CRM product management, digital platform leadership, or technology strategy, including driving adoption of complex, future-focused technology capabilities
• 5+ years of people management experience required
• Understanding of AI and machine learning frameworks and libraries
• Demonstrated success in a highly fast-paced setting
• Ability to influence without authority, setting business direction, priorities, and action plans
• Strong project management, analytical, and organizational skills, with cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders

Benefits

• comprehensive and generous benefits and programs to help our colleagues lead healthy lives
• 401(k) plan with Pfizer Matching Contributions
• additional Pfizer Retirement Savings Contribution
• paid vacation
• holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage