Senior Product Manager, AI Literacy

Blackbaud is seeking a Senior Product Manager to lead the development of the AI Literacy Certification Program for the social impact sector. The role involves owning the end-to-end product lifecycle, driving collaboration with the AI Coalition for Social Impact, and ensuring the certification reflects industry best practices while becoming the standard for AI literacy.

Responsibilities:

• Serve as the primary product liaison for the AI Coalition for Social Impact, an advisory body of external companies, practitioners, and AI experts
• Structure and lead coalition meetings related to this initiative, working groups, and review cycles that inform the certification’s competencies, frameworks, and design
• Translate coalition insights and recommendations into prioritized certification product requirements and roadmap updates
• Maintain strong relationships with coalition members, ensuring engagement is productive, collaborative, and impactful
• Own the full product lifecycle - from discovery and design through development, launch, and continuous improvement
• Prioritize features and enhancements using data, customer feedback, and input from coalition partners and internal subject matter experts
• Ensure alignment with Responsible AI guidelines and emerging regulatory frameworks relevant to AI literacy
• Conduct market research, persona development, and analysis to identify opportunities and differentiation
• Partner with Corporate Marketing to support content development, campaigns, and launch activities
• Present the product and its impact at industry events, webinars, and partner engagements in collaboration with Marketing and the Blackbaud Institute
• Define and track success metrics related to certification adoption, learning outcomes, customer satisfaction, and market penetration
• Conduct ongoing user research and data analysis to inform improvements to curriculum, delivery, and product experience
• Collaborate with the Blackbaud Institute to publish insights and findings that demonstrate sector impact

Requirements:

• 8+ years in product management, with at least 3 years in senior-level roles
• Proven track record of launching education, certification, or SaaS products at scale, including 0-to-1 programs or products
• Strong understanding of AI concepts, Responsible AI principles, and regulatory frameworks
• Exceptional communication and stakeholder management skills
• Data-driven decision-making and comfort with ambiguity and change agility
• Strategic thinker with ability to translate vision into actionable plans
• Experience in AI/ML, EdTech, or compliance-driven products strongly preferred