Partner with field sales team to resolve issues, assist with order submission, quote creation, change orders, concessions, and non-standard terms requests
Coordinate workflow closures across all functional teams
Drive commercial compliance by supporting legal escalation workflow activities; support any audits necessary including assisting with revenue risk mitigation during quarter close activities
Drive continuous improvement on all related processes to ensure standardization and simplification
Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness

College degree OR High School diploma / GED and 2+ years’ experience in customer service or field support role
Proficient in use of Microsoft Office
Demonstrated ability to work under pressure against tight deadlines, with accuracy
Willingness to work extended hours at quarter close
Legal authorization to work in the U.S. is required.

Sales Associate – Sales Operations

Key skills