Build and maintain an accurate AR tracking system with clear ownership, status, and next action for every invoice.
Ensure all accounts include correct contacts, terms, dispute status, promised payment dates, and follow-up notes.
Keep AR aging clean and accurate; resolve discrepancies, credits, and stale balances.
Run daily and weekly collections activities across aging buckets.
Segment accounts by balance size, customer tier, payment method, and risk.
Conduct consistent outreach via email and phone and document all activity.
Track promised payments and escalate missed commitments.
Manage dispute intake, routing, and resolution in partnership with Customer Success, Billing, RevOps, and Sales.
Define and enforce escalation timelines and account action policies.
Prepare weekly AR reporting, including DSO, aging trends, collections effectiveness, dispute cycle time, and cash forecast.

AR Operations Manager

Key skills