Ensure seamless execution of service contracts in alignment with Service Sales commitments
Manage service capacity and resource planning based on sales forecasts and market demand
Drive operational efficiency, quality standards, and performance monitoring
Lead team development through structured onboarding, coaching, and knowledge sharing
Act as the key operational partner to Service Sales and cross-functional stakeholders
Ensure timely, high-quality service delivery to enhance customer satisfaction (NPS/CES)
Protect revenue and margins by minimizing delays, penalties, and execution gaps
Enable scalable growth of the service business through strong operational foundations
Strengthen brand credibility through consistent and reliable service execution

Master’s Degree in Mechanical Engineering or similar technical background, or high school degree with strong technical background
Previous work experience in the field of HVAC and/or service business
Strong communication skills, attention to detail, solution-driven and supportive personality
High motivation and willingness to learn
Fluent English skills
Team-oriented and willingness to support colleagues and team spirit

International work environment for a market leader
Relaxed & inclusive office atmosphere & a team-oriented mindset
Excellent additional benefits: Additional health & accident insurance, medical check-ups, meal subvention, 3rd pension pillar savings, annual rewards, yearly bonus structure
Development opportunities: Organizational, leadership& technical training programs
Top notch technical equipment & work tools (iPhone of your choice + flat package, MS365 package… )
Flexible working hours
Well-equipped workplace that supports comfort & wellbeing

Service Operations Manager

Key skills