Key skills
CRMCommunication
About this role
Role Overview
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently and ensure customer satisfaction
- Process orders & executes customer requirements through CRM (MS Dynamics)
- Maintain and update customer records
- Collaborate with internal teams to meet customer needs
- Escalate complex issues when necessary
- Follow up to ensure complete resolution
- Stay up to date on company products, services, and policies
- Meet or exceed performance targets
Requirements
- Reliability and structured way of working
- Strong communication skills in Polish and/or German
- Good command of English
- A customer-first mindset with patience and empathy
- Ability to multitask and stay organized
- Previous experience in customer service is a plus
Benefits
- Hybrid work model : Enjoy the flexibility of working from home and the office
- Be part of a supportive, international team
- Opportunities for growth and development
- Make a difference in the lives of customers every day