Member Advocate – Customer Service Representative

Role Overview

• Provide exceptional customer service in a fast-paced call center environment
• Resolve approximately 40-60 inbound calls per day
• Process high volume, time-sensitive transactions accurately
• Maintain accurate and detailed documentation of all interactions
• Explain insurance terms in a clear, professional manner
• Route claims and inquiries to appropriate departments
• Meet or exceed call center performance metrics
• Ensure all processing activities are accurately completed

Requirements

• One to three (1-3) years of customer service experience preferred
• Excellent attention to detail and documentation skills
• Strong verbal and written communication
• Proficiency within Microsoft suite of products, including Word, Excel, and Outlook
• Ability to convey difficult messages and policy details with clear and empathetic communication
• Ability to learn and retain new skills

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) and Roth IRA with company match
• Vacation days, sick days, and paid personal days
• Paid holidays
• Life and travel insurance
• Employee assistance program
• In-person and online learning opportunities
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events