Bilingual Healthcare Customer Service Representative

University of Colorado Medicine is the region’s largest multi-specialty physician group practice, delivering operational and administrative services to support over 4,000 physicians. The Bilingual Healthcare Customer Service Representative will serve as a primary support resource for Spanish-speaking patients, addressing inquiries and concerns in a call center environment while ensuring a positive patient experience.

Responsibilities:

• Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment
• Interact directly via phone with patients, affiliate partners, payers, and healthcare providers
• Collect payments and/or provide guidance on payment options for outstanding balances
• Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate
• Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities
• Utilize analytical thinking for account research and reconciliation
• Manage all interactions in a positive, caring manner
• Perform specialized tasks as assigned by the manager and/or supervisor

Requirements:

• High school diploma or equivalent
• Minimum of 2 years' healthcare experience
• Written/verbal fluency in both English and Spanish
• Advanced verbal and written communication skills
• Strong interpersonal skills
• Professional maturity and ability to exercise sound judgement
• Technically proficient
• Ability to successfully multitask and alternate between multiple programs
• 2 years of medical billing experience
• Direct patient contact in call center environment
• Exposure to insurance billing and medical terminology