Telephone customer consultation and independent customer support with a focus on customs and foreign trade
Point of contact for customers: receiving and analysing customer requests and incidents by phone or e-mail
Assistance with user issues, resolution of incidents and requests, or escalation of complex technical customer inquiries to specialist departments for 3rd-level support
Administrative tasks within the support environment in the application (focus on customs and foreign trade)
Supporting colleagues in Professional Services and Data Center Operations

Completed vocational training in freight forwarding, logistics or a comparable qualification with a focus on customs and foreign trade
Solid knowledge of customs processes
Ideally, initial professional experience in support
Basic knowledge of monitoring, fault analysis and tools such as Jira and TeamViewer
Interest in IT topics, good technical understanding and a strong affinity for software solutions
Enjoyment of direct customer contact, solution-oriented working style and flexibility
Strong customer orientation, structured and independent way of working
Ideally experience with dbh Customs Solutions (e.g. Advantage Customs, Advantage Compliance, Advantage Delivery) and SAP plug-ins
Very good German skills, spoken and written (level C1)

A secure position in a healthy, growing company
Strong team cohesion with a pleasant working atmosphere and a high willingness to help
Flexible working hours with no core hours and the option to work flexibly in the office (Bremen city centre) or from home
Opportunities for further training (technology, soft skills and methods)
Up to 31 days of vacation; additional days off for special occasions
Flat hierarchies, short decision-making paths and an informal company culture (use of first names)
Company bike leasing, gym memberships (Hansefit / EGYM Wellpass) and discounts through dbh Corporate Benefits
Always an open ear for new ideas and suggestions

Freight Forwarding Clerk, Customer Service – Customs and Foreign Trade

Key skills