About this role

Oversees and directs an organization working 24/7 to ensure that field personnel are safely dispatched to respond to emergency calls
Ensures timely response to electric emergencies and outages
Schedules and dispatches field resources to execute on streetlight repair
Provides strategic leadership for assigned departments to maximize safety, quality, efficiency, and goal attainment
Oversees the administration, usage, and implementation of resource management software
Manages all metrics for the service territory related to dispatch, emergency dispatch and response
Partners with peers in other lines of business and with external organizations to improve overall business results

Minimum Bachelor’s degree or equivalent experience
10 years of related experience
5 years of progressive leadership experience, preferably in field services or dispatching activities in the energy industry (gas or electric)
Desired Master’s degree
3 years of experience leading large teams in an organization that operates 24 hours per day/7 days per week
Experience leading a unionized workforce
Change management experience
Experience implementing new technology with programs and system management including SAP and other work and resources systems
Experience using systems and programs to manage work and predict workloads

Director – Dispatch and Scheduling

Key skills