Manage the entire technology aspect of employee onboarding: Activate user accounts in Okta SSO system, Provide basic IT orientation and setup assistance to new employees.
Manage the technology aspect of employee offboarding: Deactivate and revoke access to all company systems and applications, Coordinate the secure recall of company-issued equipment.
Trigger the shipping and receiving of company-issued laptops and peripherals to employees in various locations.
Maintain an accurate and up-to-date inventory of all IT assets using our asset management system.
Provide first-line technical support for common hardware, software, and network issues when not handled by the MSP.
Help maintain IT documentation, knowledge base articles, and procedural guides.

2-4 years of experience in a Help Desk, Desktop Support, or IT Support role.
Proven experience with employee onboarding and offboarding processes.
Hands-on experience supporting both Windows and macOS operating systems.
Familiarity with Google Workspace and O365 administration (user management, email group management, etc).
Experience with asset management systems and inventory tracking.
Prior experience working with or coordinating with an MSP is a strong plus.
Solid understanding of common IT hardware (laptops, printers, monitors, networking basics).
Proficiency in troubleshooting common software applications (e.g., Microsoft Office Suite, web browsers, collaboration tools).
Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPNs).
Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management).

IT Helpdesk Engineer I

Key skills