Field Applications Engineer, Broadband Access

Kontron Americas is a global leader in IoT/Embedded Computing Technology, offering solutions in the areas of IoT and Industry 4.0. The Field Applications Engineer will provide technical support to service providers, assist with network design, and act as a liaison between customers and internal teams to ensure successful deployments of broadband access equipment.

Responsibilities:

• Provide pre-sales technical support to service providers, including product presentations, solution design, and technical proposals
• Lead proof-of-concept (PoC) trials, lab evaluations, and field demonstrations of broadband access equipment
• Assist customers with network design, integration, and interoperability testing with OSS/BSS, management platforms, and third-party systems
• Act as a technical liaison between customers and internal teams (R&D, product management, and support)
• Deliver technical training and knowledge transfer to customers, partners, and internal teams
• Provide post-sales support during deployment, including troubleshooting, configuration, and performance optimization
• Capture customer feedback and contribute to product roadmap discussions

Requirements:

• Bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field (or equivalent experience)
• 3+ years of experience as an FAE, sales engineer, systems engineer, or network engineer in broadband access, telecom, or networking industry
• Strong understanding of PON (XGS-PON, GPON), Wi-Fi, VoIP, Ethernet switching, and IP networking
• Familiarity with OLTs, ONTs, Wi-Fi CPEs, and broadband network design
• Experience with network management protocols (SNMP, NETCONF/YANG, TR-069, TR-369) and OSS/BSS integration
• Hands-on experience with lab testing, interoperability trials, and customer demos
• Strong troubleshooting skills with packet captures, lab tools, and diagnostic platforms
• Excellent communication, presentation, and relationship-building skills
• Willingness to travel (50%) to customer sites, labs, and industry events