Field Service Engineer (EM) (REMOTE Dallas/DFW)

Thermo Fisher Scientific is a company dedicated to making a positive impact on a global scale. As a Field Service Engineer II, you will provide exceptional service for electron microscopy systems, including installation, maintenance, troubleshooting, and repair, while working closely with customers in various scientific and industrial fields.

Responsibilities:

• Install, maintain, troubleshoot, and repair advanced electron microscopy systems and related analytical instrumentation
• Provide exceptional customer service to clients across research, industrial, semiconductor, materials science, and healthcare environments
• Work with cutting-edge electron microscopy technologies such as scanning and transmission electron microscopes (SEM/TEM), focused ion beam (FIB) systems, and related accessories
• Diagnose issues down to the component level and demonstrate strong electronics and mechanical troubleshooting skills
• Document service activities and prepare detailed reports
• Train and support customers on electron microscopy system operation and basic applications

Requirements:

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation, schematics, and vacuum/electronic system diagrams
• Valid driver's license and ability to travel up to 50–75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory, cleanroom, and industrial environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on electron microscopy system operation and basic applications
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, Materials Science, or related technical field
• Additional relevant certifications are advantageous
• Experience with electron microscopy systems (SEM, TEM, FIB) or similar high-precision analytical instrumentation preferred
• Experience with ultra-high vacuum systems and high voltage equipment preferred