Employee Service Management provides pay-related services to all City of Ottawa and Ottawa Police Services employees, including administration of all employee movement transactions including position, pay, benefits and pension adjustments in compliance with collective agreements, city policies and legislative requirements; and Payroll, Pension and Benefits Service Centre operations.
You are responsible for the review, analysis, auditing and completion of transactions that affect employees' pay, leave and benefit entitlements.
You interpret and apply policies, guidelines, processes, collective agreements and employment legislation to the review and audit of transactions submitted by departmental supervisors and managers.
You also ensure accuracy and compliance, demonstrate a high degree of customer service in resolving issues with clients, including employee, and function as Tier 2 for the resolution of transactional issues that cannot be resolved by the Payroll, Pensions and Benefits Service Centre.

Completion of 2 year post-secondary or community college diploma in business or related field
Minimum of 3 years of related experience, preferably in a Human Resources and/or Payroll functional area
Customer service practices
Working knowledge of Payroll/HR policies, processes and procedures
Microsoft Office Suite (intermediate level) and other corporate standard software, as required
Intermediate knowledge of HRIS (preferably SAP)
City Collective Agreements, CRA, Employment Standards Act, MFIPPA and other related legislation
Demonstrated knowledge of HRIS operation within an HR/Payroll services environment is an asset
Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.

Employee Transaction Analyst

Key skills