Manager, Revenue Operations

Role Overview

• Own the Salesforce support queue (~10 requests/day), triaging issues with clear communication and fast resolution.
• Ensure SLAs are consistently met (same-day acknowledgment; 1–2 business day resolution for standard requests).
• Identify recurring issues and implement root-cause fixes to reduce ticket volume over time.
• Set intake, prioritization, and service standards that create clarity and predictability for stakeholders.
• Manage and develop one Revenue Operations team member, providing clear priorities, coaching, and performance feedback.
• Allocate workload effectively across support, projects, and optimization work.
• Raise the execution bar by reinforcing quality standards, documentation discipline, and stakeholder communication best practices.
• Create growth opportunities and skill development plans to build long-term capability within the function.
• Configure and optimize Salesforce (Flows, automation, validation rules, layouts, queues/routing, permission sets, reports, dashboards).
• Ensure data integrity and scalable process design across core objects (Lead, Account, Contact, Opportunity).
• Support rollout and optimization of Service Cloud functionality.
• Translate business needs into durable, scalable technical solutions.
• Run a lightweight, predictable release process (testing, UAT coordination, deployments, change logs, release notes).
• Build stakeholder trust through transparent communication and structured change management.
• Balance speed with governance to protect data integrity and system stability.
• Troubleshoot cross-system workflow issues across HubSpot, Gong, Orum, 6sense, CallRail, Chili Piper, and RingLead.
• Partner with Operations teams where Dynamics remains a system of record.
• Collaborate on integrations and workflows across Ordway (billing) and Planhat (Customer Success).
• Proactively identify opportunities to improve forecasting accuracy, pipeline visibility, and workflow efficiency.

Requirements

• 5+ years of experience as a Salesforce Administrator in a fast-paced GTM or RevOps environment.
• Strong hands-on expertise with Flow, core Salesforce objects, security fundamentals, and reporting.
• Prior experience managing or mentoring at least one direct report.
• Demonstrated ability to manage intake, triage effectively, and communicate clearly with stakeholders.
• Experience supporting Sales, Marketing, and Customer Success workflows.
• A systems thinker who balances speed with structure and long-term scalability.

Tech Stack

• Cloud

Benefits

• medical, dental, and vision coverage
• 401(k) with company match
• paid time off and holidays
• wellness programs
• employee assistance program