Senior Program Manager

Role Overview

• Develop, maintain, and execute a comprehensive compliance oversight program aligned to the client’s standards, regulatory obligations, audit requirements, and internal policies.
• Monitor delivery team performance against compliance KPIs (SLA adherence, audit pass rates, training completion, certification validity, etc.).
• Ensure subcontractor and vendor compliance with client and enterprise requirements.
• Own documentation accuracy and completeness, ensuring all artifacts (background checks, certifications, service records, maintenance logs, audit trails, etc.) are submitted on time and meet audit specifications.
• Conduct periodic internal compliance audits across operational teams (Security, Data Center operations, etc.) to ensure alignment with client execution standards.
• Identify gaps, recommend corrective actions, drive remediation, and track closure activities.
• Coordinate cross‑functional reviews to verify adherence to SOPs, safety protocols, and regulatory frameworks.
• Support root‑cause analysis for compliance‑related deviations and ensure long‑term corrective actions are adopted.
• Act as the primary point-of-contact for all compliance‑related communication with the client.
• Prepare, deliver, and maintain compliance dashboards, audit reports, monthly/quarterly business review inputs, and executive‑level reporting packages.
• Communicate proactively about compliance trends, risks, and opportunities for improvement.
• Ensure all operational resources have completed required client certifications, safety training, and compliance coursework prior to job assignment.
• Maintain an active roster of employee and subcontractor compliance status and proactively manage renewals.
• Lead compliance‑related onboarding for new resources assigned to the account.
• Build and maintain a closed-loop process for compliance improvement across the operational landscape.
• Identify systemic gaps and collaborate with internal functional leaders to refine processes, tools, and governance models.
• Champion compliance‑by‑design methodology within delivery teams to minimize risk before it happens.
• Leverage compliance performance as a strategic differentiator to enhance proposal responses, strengthen renewal positioning, and build confidence with executive stakeholders.
• Provide compliance input for RFPs, SOWs, audits, and capability assessments requested by the client.

Requirements

• 5+ years of experience in Compliance Management, Program Management, Risk Management, or related governance roles.
• Background in a regulated or high‑standards operational environment (data centers, technology, security, critical infrastructure, etc.).
• Strong understanding of audit readiness, compliance frameworks, operational controls, and cross‑functional governance.
• Excellent communication skills with proven ability to influence and collaborate across technical and operational teams.
• Experience supporting enterprise-scale clients with strict standards and complex operational environments.

Benefits

• Competitive salary & commission plan
• Paid vacation/holidays/sick time
• 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care
• Available day one
• Extensive product and on-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy