Marketing Manager – Customer & Partner Communications

Role Overview

• Own the end-to-end strategy, execution, and optimization of customer and partner newsletters
• Establish and manage editorial calendars and editorial boards, ensuring alignment with business priorities, campaigns, and key moments
• Proactively source, curate, and shape timely, relevant, and interesting topics that resonate with diverse audiences
• Ensure all content reflects brand standards, voice, and messaging frameworks
• Write and edit clear, compelling, and audience centric content, including headlines, feature articles, shortform updates, CTAs, and announcements
• Translate complex ideas into concise, engaging narratives
• Maintain high editorial standards for quality, accuracy, and clarity
• Partner closely with internal stakeholders (product, digital, brand, communications, sales, and partners) to gather inputs and align on priorities
• Act as a trusted content advisor—helping teams refine ideas and elevate storytelling
• Coordinate across teams to ensure smooth intake, approvals, and delivery
• Manage the production workflow from intake through deployment, including timelines, approvals, and final QA
• Oversee newsletter delivery to ensure on time, consistent execution
• Continuously refine processes to improve efficiency, scalability, and quality
• Own performance measurement, including open rates, clickthrough rates, and engagement
• Analyze results and apply insights to improve content relevance, structure, cadence, and performance
• Share learnings and recommendations with stakeholders to demonstrate impact and inform future strategy

Requirements

• Bachelor's degree, or equivalent work experience
• Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results
• 5+ years of experience in marketing, content, communications, or editorial roles
• Exceptional writing, editing, and storytelling skills
• Proven experience managing editorial calendars, newsletters, or owned content channels
• Strong project management skills with the ability to manage multiple priorities and deadlines
• Highly collaborative, with experience working across multiple teams and stakeholders
• Self-starter mindset with a strong sense of ownership and accountability
• Detail oriented with a commitment to quality and consistency
• Ability to lead projects and provide marketing that is data-driven, customer-centric, and relevant
• Proven ability to manage multiple projects and assignments that are completed on time and on budget
• Ability to collaborate with research teams and leaders to adapt strategies based on research findings and campaign results
• Able to lead contract negotiations with limited supervision and activate vendor relationships for the benefit of the Company and our brand
• Strong organizational, interpersonal and team building skills
• Excellent written and oral communication skills, including presentation skills
• Proficient computer navigation skills using a variety of software packages
• MBA or equivalent markers of high achievement are a plus
• Experience with email marketing platforms and performance analytics
• Familiarity with brand governance and content standards
• Experience supporting both customer and partner communications
• Background in B2B, financial services, or technology marketing a plus

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law