Business Insight Manager

Role Overview

• Lead and manage a team of trainers and compliance/reporting staff, providing direction, guidance, and support to nine direct reports.
• Coordinate enterprise-level complaint processes and engagement activities.
• Consolidate training programs and ensure consistency and quality across all training initiatives.
• Oversee all reporting and metrics for the department to ensure accurate and timely information dissemination.
• Act as the primary liaison ("air traffic controller") for leadership, facilitating communication and workflow management.
• Ensure effective operations support for assigned internal and external customers.
• Administer corporate policies and procedures, ensuring compliance with applicable laws and regulations.
• Participate in reviewing and recommending operational systems and procedures for assigned units.
• Coordinate system conversions and other operational changes from an operations perspective.
• Direct supervision of trainers and compliance/reporting staff, including performance management and professional development.
• Responsible for hiring, scheduling, and engagement activities for direct reports

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience
• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law