Responsible for supporting the processing of Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) banking products at various stages of the transactions/trade’s life cycle.
Facilitates the process with all parties involved on trade transactions, payments, settlements, and disbursements.
Reviews, executes, and reconciles processing of transactions and related documents.
Verifies work processes to ensure completeness and accuracy to established service levels, standard policies, and applicable procedures to ensure strict compliance with terms and conditions.
Ensures the appropriate materials, documentation and capacity are available to complete transactions.
Responsible for managing a pipeline of assigned auto-extend letters of credit, including processing multiple steps throughout the auto-extend life cycle.

High school diploma or equivalent
Three or more years of relevant work experience
Thorough knowledge of specific international banking products, payment services, foreign exchange and general bank operating policies and procedures
Strong problem-solving and client servicing skills
Ability to identify and resolve/escalate complex problems with minimal guidance
Effective verbal and written communication skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Operations Associate

Key skills