Establish and maintain the Meritain-wide BCP framework, policies, and procedures.
Lead the development of governance structures, including roles, responsibilities, and escalation protocols.
Collaborate with executive leadership to ensure alignment with strategic goals and regulatory requirements.
Conduct and update Business Impact Analyses (BIAs) and Risk Assessments across departments.
Define and validate Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
Identify critical dependencies, including IT systems, vendors, and personnel.
Develop and maintain continuity and recovery plans for all business units
Coordinate and lead regular tabletop exercises, simulations, and plan testing.
Document lessons learned and drive continuous improvement initiatives.
Develop and maintain crisis communication protocols and stakeholder engagement plans.
Serve as a key member of the crisis response team during incidents.
Ensure communication templates and channels are tested and ready for deployment.
Evaluate third-party vendors for continuity capabilities and contractual compliance.
Partner with IT to ensure infrastructure resilience, data backup, and disaster recovery readiness.
Design and deliver training programs to increase organizational awareness and preparedness.
Promote a culture of resilience through ongoing education and engagement.

5 years business continuity, disaster recovery experience, appropriate certifications are a plus.
Understanding IT systems and infrastructure
Experience in healthcare, insurance, or third-party administration (TPA) strongly preferred.
Strong project management and organizational skills.
Excellent communication and stakeholder engagement abilities.
Proficiency in BCP software and tools.
Knowledge of HIPAA, ERISA, and other relevant regulations.
Ability to calmly and professionally lead under pressure and manage multiple priorities.

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access and many other benefits depending on eligibility.

Manager, Business Continuity and Disaster Recovery

Key skills