Grow and manage our online community spaces, communications and events – keeping conversations active, inclusive and valuable
Facilitate meaningful discussions that encourage members to share experiences, ask questions and support one another
Drive new member sign-ups and ongoing participation through targeted campaigns and content
Plan and deliver both online and in-person events in partnership with Marketing to strengthen relationships and inspire advocacy
Design community touchpoints across onboarding, adoption, renewal and advocacy stages
Identify and amplify customer stories through case studies, testimonials, speaker opportunities and peer-led content
Collaborate cross-functionally to deliver integrated community initiatives that support engagement and retention
Track engagement metrics and measure business impact, continuously optimising the experience based on insight
Surface actionable feedback from the community to inform Product development and Marketing strategy
Establish and maintain community guidelines to ensure a safe, positive and high-quality member experience

Experience building or managing online and/or in-person communities, or running customer advocacy programmes
Strong creative copywriting skills, with the ability to craft engaging communications and experiences
Confidence facilitating discussions and running events, with excellent relationship-building skills
A track record of creating compelling content that sparks engagement and conversation
Solid project management skills, comfortable delivering cross-functional initiatives
A proactive, organised approach – you’re not afraid to reach out and start a conversation
A data-driven mindset, with experience tracking engagement metrics and KPIs

Community Manager

Key skills