Key skills
CloudCyber SecurityDNSPostgresGoogle CloudPostgreSQLCommunicationNetwork Security
About this role
Role Overview
- Solve Complex Customer Issues: Reproduce and diagnose technical problems that L1 cannot resolve, providing clear solutions or workarounds.
- Technical SME: Become a Subject Matter Expert (SME) in our product's features, and understand how the product works from a technical perspective, including network security and data extraction.
- Explore an interesting, challenging domain: Mastering the fundamentals of cyber security and the internet.
- Communicate at Scale: Provide real-time communication during incidents and write high-quality technical documentation for internal and external use.
- Improve Processes: Identify opportunities to automate workflows or improve internal tooling to scale our support impact.
- Collaborate Broadly: Work closely with Engineers and Product Managers to prioritize fixes and features based on customer impact.
Requirements
- Proven ability to reproduce bugs, analyze complex systems, and find root causes.
- Strong understanding of Internet protocols including SSL/TLS, DNS, HTTPS, and domain registration fundamentals.
- Proficiency in extracting and analyzing data from various sources such as PostgreSQL and Google Cloud logs.
- Experience using CLI tools like curl, nmap, and OpenSSL for diagnostics.
Tech Stack
- Cloud
- Cyber Security
- DNS
- Postgres
Benefits
- Equal Employment Opportunity and Affirmative Action Employer