Key skills
BIPower BIMentoringCommunication
About this role
Role Overview
- Provide comprehensive customer support by managing active support tickets
- Assist new clients during onboarding and guide them through initial setup
- Investigate reported issues and coordinate their resolution
- Maintain and support existing customer integrations
- Troubleshoot and resolve integration-related problems
- Oversee and track Power BI requests
- Maintain clear and consistent communication with the development team
- Organize and participate in support meetings when required
Requirements
- 2+ years of experience in a support or similar role
- Strong sense of responsibility and ownership
- Good analytical and problem-solving skills
- Ability to collaborate effectively with cross-functional teams
- Customer-oriented mindset and attention to service quality
- Ability to manage multiple tasks and priorities simultaneously
- High level of adaptability in a changing environment
- Understanding of technical concepts such as data formats, SFTP file transfers, and API structures will be considered a strong advantage
- Fluent English communication skills , both spoken and written
Benefits
- Competitive salary
- Official employment, paid sick leave
- 20 days of paid vacation
- Free English lessons
- Flexible work schedule
- Official Ukrainian holidays are non-working days
- Paid courses and certifications
- Coach / psychologist consultation
- Workshops
- Career development plan
- Mentoring