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Technical Support Engineer
HALOS Body Cameras
Website
LinkedIn
Technical Support Engineer
United Kingdom
Full Time
1 hour ago
$28,000 - $30,000 GBP
No H1B
Apply Now
Key skills
Java
Linux
MacOS
Python
Shell
Communication
About this role
Role Overview
Diagnose, troubleshoot, and repair technical faults
Communicate clearly with customers to identify the root cause of issues
Provide timely, accurate, and professional feedback to customers
Log, track, and manage incidents using a ticketing system
Provision and configure devices for new and existing customers
Test new software and firmware releases
Deliver technical support via phone and email
Prioritise and manage multiple tasks and projects simultaneously
Escalate complex issues to 2nd and 3rd line support when required
Operate effectively in a fast-moving, customer-focused environment
Requirements
Degree in Computing or related (e.g. Computer Science, CIT)
1+ years’ experience working in an IT environment
Strong experience with multiple operating systems, including Windows and macOS
Excellent written and verbal communication skills
Strong problem-solving and troubleshooting abilities
Experience with scripting languages such as Batch or Shell (Desirable)
Basic knowledge of Linux (Desirable)
Previous experience in technical support, desktop support, or a similar role (Desirable)
Experience creating or editing batch and shell script files (Desirable)
Exposure to regression testing practices (Desirable)
Familiarity with at least one programming language (e.g. Java or Python) (Desirable)
Tech Stack
Java
Linux
MacOS
Python
Benefits
Generous Annual Leave Allowance
Competitive salary and commission/bonus package
Learning and Development opportunities
Private Health Insurance
Cycle to work scheme
Home & Tech scheme
Regular company events and social initiatives
Apply Now
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Technical Support Engineer at HALOS Body Cameras | JobVerse