Technical Support Engineer

Role Overview

• Diagnose, troubleshoot, and repair technical faults
• Communicate clearly with customers to identify the root cause of issues
• Provide timely, accurate, and professional feedback to customers
• Log, track, and manage incidents using a ticketing system
• Provision and configure devices for new and existing customers
• Test new software and firmware releases
• Deliver technical support via phone and email
• Prioritise and manage multiple tasks and projects simultaneously
• Escalate complex issues to 2nd and 3rd line support when required
• Operate effectively in a fast-moving, customer-focused environment

Requirements

• Degree in Computing or related (e.g. Computer Science, CIT)
• 1+ years’ experience working in an IT environment
• Strong experience with multiple operating systems, including Windows and macOS
• Excellent written and verbal communication skills
• Strong problem-solving and troubleshooting abilities
• Experience with scripting languages such as Batch or Shell (Desirable)
• Basic knowledge of Linux (Desirable)
• Previous experience in technical support, desktop support, or a similar role (Desirable)
• Experience creating or editing batch and shell script files (Desirable)
• Exposure to regression testing practices (Desirable)
• Familiarity with at least one programming language (e.g. Java or Python) (Desirable)

Tech Stack

• Java
• Linux
• MacOS
• Python

Benefits

• Generous Annual Leave Allowance
• Competitive salary and commission/bonus package
• Learning and Development opportunities
• Private Health Insurance
• Cycle to work scheme
• Home & Tech scheme
• Regular company events and social initiatives