Collaborate with stakeholders and product managers to analyze, understand, and enhance employee productivity and end-user effectiveness
Gather, analyze, and document functional and technical requirements for new projects, enhancements to existing solutions, and production issues
Design, develop and maintain Salesforce CPQ system solutions involving complex product bundles, price rules, validation rules, approval rules, document templates, etc.
Create and maintain detailed documentation, including business requirements documents, functional specs, user manuals, and JIRA stories
Define and implement system enhancements that align with business goals, advising on best practices and recommending process improvements
Work with technical teams to design solutions that meet business needs, including system specifications and workflows
Develop test cases and conduct unit and integration testing to ensure that systems meet specified requirements and function correctly
Develop, deliver, and present end-user training materials to Salesforce users throughout the organization
Research production system issues, resolve user problems, and escalate issues when necessary
Perform application configuration activities primarily in Salesforce and other supporting Force.com applications
Act as a liaison between business stakeholders and IT, facilitating communications and ensuring alignment on project goals

Salesforce Administrator certification required
Minimum 2 years Salesforce CPQ experience required
Salesforce CPQ Specialist certification preferred
2-4 years of work experience as a business analyst, or related role
Proficiency in Salesforce CPQ system administration, including user management, configuration, and maintenance of Salesforce environments
Familiarity with tools including JIRA, Confluence, and SOQL
Experience in creating and executing unit, integration, and user acceptance test plans
Strong written, verbal, and presentation skills
Exceptional problem-solving, analytical, and investigative skills
Experience working in a mix of agile and waterfall project management methodologies preferred
Familiarity with business operations processes and practices is a plus
Experience in the healthcare industry is also considered beneficial

Business Systems Analyst – Salesforce CPQ

Key skills