You view IT as a service for the entire company.
You lead your team — but also roll up your sleeves to handle tickets yourself or step in directly on complex technical issues.
You analyze existing IT processes, identify opportunities for improvement, and develop scalable solutions.
You work closely with other departments across the organization.
You shape the IT infrastructure strategy in alignment with the company’s objectives.
You support your team’s development through targeted coaching, regular feedback and knowledge transfer.
You take responsibility for IT projects of varying sizes and complexity.
You ensure that our IT processes comply with regulatory requirements.

Hands-on mentality: You are a leader who gets involved. Handling tickets, resolving technical issues and being present in day-to-day operations comes naturally to you.
Service orientation: You see IT as an internal service and are genuinely motivated to make the work of other departments easier and better.
Process thinking: You spot inefficiencies, develop structured solutions and implement them sustainably.
Leadership experience: You have successfully led IT teams and know how to develop, motivate and keep people together.
Technical depth: You bring a solid understanding of modern IT infrastructures and can discuss technical matters with your team on equal terms.
Strong communication: You convey technical information clearly to non-technical stakeholders and build trust quickly.
Governance understanding: You are familiar with regulatory requirements and have experience implementing compliance measures and internal controls.
Languages: Excellent German skills (min. C1) and very good English complete your profile.

Flexible working arrangements and the option to work remotely, supplemented by a Germany-wide public transport pass (Deutschlandticket) subsidized by €29.
30 days of annual leave (including 24/12 & 31/12) plus additional leave for life events (weddings, moving house, birth)
One volunteering day to support a social project you care about
Stay fit with a company bike (JobRad) and access to sports offers via Hansefit or EGYM Wellpass
Access to the full offering of our mental-health partner, Bloom
Additional company health insurance provided by Allianz
Monthly professional shoulder and neck massage at the Hanover office
Annual training budget currently set at €800 for courses, books or coaching
Regular feedback and development reviews to support your career goals
A clear HERO career plan to enable internal growth
Amazing summer and Christmas parties as well as regular team events
Annual co-workations with the HERO team within the EU

Senior Team Lead, IT Administration

Key skills