System & Network Engineer, Level II

Role Overview

• Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto.
• Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.
• Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services.
• Implement and maintain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection.
• Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions.
• Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices.
• Work with clients to develop and implement disaster recovery and business continuity plans.
• Provide Level 1 and Level 2 technical support for system, network, and application issues.
• Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations.
• Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems.
• Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers.
• Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure.
• Collaborate with internal and external teams to provide effective IT solutions and support.
• Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests in an organized and timely manner.
• Ensure proper documentation of all configurations, troubleshooting efforts, and solutions in the ticketing system.
• Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations.
• Provide regular reports on system performance, uptime, and security incidents to management and clients.

Requirements

• 3-4 years of experience as a System and Network Administrator, with a proven track record of installing, configuring, maintaining, and troubleshooting network and data center technologies.
• 3-4 years of experience in a helpdesk or technical support role, providing frontline support and resolving issues via ticketing systems.
• Certification in relevant areas such as Microsoft, Cisco, or VMware (e.g., MCSA, CCNA, VCP).

Tech Stack

• Azure
• Cloud
• Firewalls
• ServiceNow
• VMware

Benefits

**🏥 HMO Coverage (with dependent option, if applicable) **

** 📋 Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG, 13th Month Pay) **

** 🏠 Permanent Work-From-Home Setup **

** 🌍 Work with Diverse International Clients and Colleagues **

** 🚀 Career Growth & Advancement Opportunities **

** 📈 Continuous Learning & Skill Development **

** 🤝 Collaborative and Supportive Team Environment **

** 💻 Equipment Provided (After 3 months)**