Operations Support Specialist

Role Overview

• Work on our Vehicle Support team, helping to manage our lending portfolio.
• Be key in helping defi SOLUTIONS achieve desired financial outcomes as defined by client objectives.
• Responsibilities may include, but are not limited to: Due Date Change Processing
• Privacy Update Processing
• Transfer of Lease (Lease Assumption) Processing
• Check Request Processing and mailing
• Facilitate the mailing of customer letters and required attachments/inserts.
• Providing updates to customer contracts via demographic changes including, but not limited to home address, phone number and Social Security Number
• Perform other duties as assigned

Requirements

• Must be available to work Monday
• Friday 8:00 AM
• 4:30 PM.
• High school diploma or GED
• Minimum one (1) year data entry experience, in a high-volume, multi-tasking office environment
• Demonstrated ability to take independent initiative
• Intermediate proficiency with Windows based software programs (i.e. MS Word, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Easily manage through change
• Strong customer/client focus with the ability to resolve issues with a positive outcome
• Comfort working in a fast-paced, high-volume office setting with great attention to detail
• Ability to manage high volume with high accuracy

Benefits

• Stable Pay
• Paid Training: Get set up for success from day one
• Generous PTO and Paid Holidays
• Education Support: Tuition reimbursement available
• Day-One Benefits: Health, dental, and vision coverage start immediately
• Career Growth: Strong focus on internal promotions