Serves as the primary member contact and advocate until their care team is established
Contacts new members via telephonic outreach and identifies member's existing healthcare services and new service requests
Ensures that member needs are addressed through liaising with internal CCA providers and external healthcare providers
Educates the member on health plan offerings and addresses members' questions or concerns
Utilizes communication skills such as motivational interviewing to gain agreement from members to participate in the onboarding process

Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan required
Five (5) years of relevant experience required
One (1) year working in outreach or in the community with individuals who have behavioral, medical, social, or interpersonal complexities impacting their lives required
Experience working in a multi-cultural setting required
Experience using motivational interviewing techniques in a professional setting required
Experience identifying unmet healthcare needs and escalating to the appropriate individual preferred
Experience with electronic medical record and care management systems strongly preferred

Onboarding Specialist

Key skills