Manager, IP Support

Role Overview

• Supervise and support IP Client Administrators, IP Specialist, Paralegals and Coordinators to ensure high-quality patent prosecution support and exceptional client service
• Oversees daily workflow, staffing, and resource allocation to meet IPTS practice demands
• Serve as a resource to IP Attorneys, Science Advisors, and professional staff on administrative and procedural IP matters
• Partner with the Director, IP Operations and HR on recruitment, onboarding, performance management, training and retention initiatives
• Coordinate team coverage and implement training or integration programs as needed
• Develop, document, and maintain patent prosecution policies and procedures in collaboration with the Director, IP Operations
• Lead process improvements to enhance efficiency, consistency, and service delivery

Requirements

• Bachelor’s degree required
• Minimum of five (5+) years of experience in an IP environment, preferably within a large law firm or professional services setting
• Minimum of three (3+) years of management experience
• Strong knowledge of US and international patent and trademark rules and electronic filing systems
• Experience with iManage, CPI and IPDAS, or similar IP Management systems preferred
• Demonstrated ability to manage workflow, prioritize competing demands, and lead teams effectively
• Comprehensive knowledge of IP prosecution terminology, requirements, and processes
• Experience in a training or mentoring capacity preferred
• Strong management skills, including ability to direct staff and maintain a positive team atmosphere
• Demonstrated leadership and team management skills, with the ability to foster a positive, collaborative environment
• Strong knowledge of U.S. and international patent and trademark rules, procedures, and electronic filing
• Excellent verbal and written communication skills
• Strong organizational, analytical, and problem-solving abilities, with keen attention to detail
• Ability to manage multiple priorities effectively in fast-paced, deadline-driven environments
• Proficiency in Microsoft Office (Outlook, Word, and Excel) and IP-related software applications
• Sound judgment and ability to handle highly confidential and sensitive information with discretion
• Professional demeanor with the ability to work effectively with colleagues at all levels
• Flexibility and composure in high-pressure or rapidly changing situations
• Ability to travel periodically, as needed, among regional IP offices.

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Retirement & Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks