About this role
Role Overview
- Build and maintain rapport by delivering excellent customer service via phone and email in a call center environment.
- Own an assigned portfolio of past-due accounts.
- Maintain low portfolio aging by conferring with customers to determine reasons for overdue payments.
- Meet and maintain department goals while multitasking in a fast-paced environment.
- Collaborate with a team of enthusiastic call center professionals to minimize aging / bad debt.
Requirements
- High school diploma or equivalent required.
- Bachelor’s degree preferred.
- Working knowledge of Microsoft Word and Excel.
- Prior call center experience / bookkeeping a plus.
- Bilingual (English / Spanish) a plus.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.