Customer Success Manager

Role Overview

• You guide our customers from onboarding through long-term use and ensure they love our software.
• You understand the individual goals of our customers and help them achieve those goals with our solution.
• You analyze usage data and proactively identify opportunities for optimization.
• You build outstanding product knowledge and ensure our customers are successfully represented across all sales platforms.
• You work closely with Sales, Marketing, and Product teams to share best practices and assist in prioritizing new features.
• You build genuine relationships — with the goal of satisfied customers who renew and recommend us.

Requirements

• Relevant professional experience (at least 3 years) in Customer Success, Account Management, Project Management, or a comparable role — ideally in a B2B SaaS environment.
• You have a technical background (ideally a degree in Business Informatics or Computer Science).
• Strong communication and consulting skills — in German and English.
• Excellent technical understanding and a willingness to learn new tools quickly.
• Confident use of MS Office, especially Excel.
• Good understanding of data structures — XML and JSON are familiar to you.
• Empathy, initiative, and a strong sense of customer needs.
• Structured way of working, hands-on mentality, and team spirit.
• Experience with Kursnet and mein NOW is a plus.

Benefits

• A meaningful, innovative product that delivers real value to our customers.
• High degree of autonomy and the opportunity to take on responsibility from day one.
• Full flexibility in working: use our office in Munich-Giesing or work fully remote.
• Flexible working hours.
• A dynamic team with flat hierarchies and an open communication culture.
• Collaboration with experienced company founders.
• Attractive compensation.