Lead operations excellence support across diligence, pre-integration, integration, and post go-live phases for acquisitions.
Deliver onsite training and SME-level support for service, safety, inventory, and operational standards.
Ensure compliance with FleetPride safety programs, policies, and procedures.
Partner with regional and local leadership to support employee retention, morale, and performance.
Conduct tooling, capex, and talent capability assessments to ensure operational readiness.
Train leaders and managers on FleetPride service KPIs, reporting, and performance management.
Support sales and marketing efforts to grow revenue and customer retention.
Implement processes to improve customer experience, maintenance performance, and warranty compliance.
Support locations during extended onsite deployments as needed (travel-intensive role).

High school diploma or GED required
Associate’s or technical degree preferred
Strong communication and interpersonal skills
Proven organizational skills and attention to detail
Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles
Ability and willingness to travel up to 75%
Working knowledge of IBM iSeries / AS400 systems preferred
Familiarity with Karmak, Power BI, and Salesforce platforms preferred
Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives preferred

Business Implementation Manager

Key skills