Deliver engaging in-person and virtual training sessions for store and field teams focused on operational excellence, systems use, and customer experience.
Train on all operational systems including point-of-sale, inventory management, shipping, receiving, reporting, and data accuracy.
Provide on-site coaching and support during system implementations, process rollouts, and post-launch transitions to reinforce best practices.
Advise and assist in refining training tools, job aids, and process documentation to ensure clarity and consistency across all store locations.
Evaluate learner performance, identify skill gaps, and collaborate with field leaders to create targeted development plans.
Serve as a subject matter expert and resource for store teams, troubleshooting user or process issues and escalating as needed.
Champion a culture of continuous learning, operational discipline, and safety excellence.
Maintain strong cross-functional relationships with IT, Operations, and Learning & Development to ensure effective and timely training delivery.
Travel up to 75% to provide on-site support and facilitate training at multiple locations.

3+ years of experience training, mentoring, or supporting employees in a retail, distribution, or service operations environment.
Demonstrated success in delivering high-quality training in both front-of-house and back-of-house environments.
Strong communication and interpersonal skills with the ability to engage diverse audiences.
Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles.
Ability and willingness to travel up to 75%.

Field Trainer – Store Operations

Key skills