About this role

Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise
Identify, evaluate and prioritize customer issues and complaints
Analyze customer problems and develop effective resolution plans
Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions
Evaluate new services, processes and technologies introduced at the helpdesk
Participate in training programs to support new technologies, procedures and customer service enhancements
Collaborate with departmental staff to promote and maintain strong customer service values
Escalate unresolved issues to support leads or designated service groups

Proficiency in Dutch and English (mandatory)
Basic PC skills
Excellent communication abilities
Willingness to work in shifts (7x24, 40 hours per week)
No specific experience required; initial training will be provided
Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented

Customer Support Agent, Dutch

Key skills