Customer Support Analyst

Role Overview

• Own the full lifecycle of support issues raised by high value customers
• Troubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate information
• Coordinate with cross-functional teams as needed for incident communication and resolution
• Become a subject matter expert on Airwallex’s functionality and features
• Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality

Requirements

• 1+ years of customer service or technical support experience
• Spanish speaking a plus
• Excellent verbal and written communication skills in English required
• Adaptability and resilience for handling complex interactions and frequent change
• Fintech experience a plus

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Short-term and long-term disability
• Basic life insurance
• 20 paid days of vacation
• 12 paid days of company holidays
• Well-being benefits