Key skills
CRMLeadershipCommunication
About this role
Role Overview
- Deliver outstanding customer support via phone calls, chats, and emails
- Escalate complex issues to engineers as needed
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
Requirements
- Excellent English communication skills (C2 for both spoken and written)
- At least 6 months experience in customer support is a must
- Tech-savvy, able to test and troubleshoot basic technical issues
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Experience with CRM systems
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements