Account Manager II

Role Overview

• Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met.
• Manage and grow relationships with clients by serving as the primary point of contact for day to day account needs.
• Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued.
• Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements.
• Partner with cross-functional teams to resolve client concerns.
• May support senior-level accounts and conduct occasional client visits to ensure satisfaction and promote ongoing contract renewals.
• Collaborate closely with Senior Account Managers to observe and participate in the day-to-day management of Enterprise clients.
• Participate in weekly check-ins with Enterprise accounts, meticulously document discussions, identify obstacles, and contribute to subsequent action planning.
• Synthesize insights and customer feedback from meetings; relay risks, blockers, and opportunities to the Enterprise Account Manager.
• Initiate the development of strategic consultation skills through participation in live client calls and engagement in limited advisory capacities under the guidance of Senior Account Manager
• Assist in generating reports, compiling metrics, and preparing essential documentation for client success and Enterprise initiatives.
• Provide sales quotations and respond to requests for proposalsOther duties may be assigned.

Requirements

• Bachelor’s Degree or Equivalent SaaS Experience required 2-4 Years of Digital Marketing/ Account Management experiences
• Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
• Experience working with and or ability to learn the use of various CRM Systems
• Working Knowledge of the following applications strongly preferred
• Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media
• Ability to pass a pre-employment background check