Conduct customer end-to-end training & onboarding.
Conduct ad-hoc customer consultation calls.
Act as a liaison between the customer and the support team during the onboarding and/or consultation period.
Advise customers on best practices and responding to usability questions during the onboarding and/or consultation period.
Assist webinar production and participates in live sessions.
Assist in production of videos, knowledge base articles and resources.
Be expert in TalentLMS and has good understanding of at least 1 other product.
Identify upsell and cross-sell opportunities.
Collect and address customer feedback.

Flexibility: Two to three days of the week 14:00-22:00 (remote) and two days of the week standard working hours (onsite).
Prior phone customer-service experience.
Native or near-native command of English.
Ability to prioritize, multitask, and manage time productively.
Excellent communication and presentation skills.
Proactive, problem-solving skills, "Glass is half full" attitude.
Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues.
Strong analytical skills and technical capabilities.
Bachelor's degree or higher.

Bonus points

Competitive salary and bonuses. Strong base pay plus performance rewards at personal, team, and company levels.
Stock options for everyone. Build software that empowers millions of learners worldwide, and own a piece of what you're creating. All team members can become shareholders, and these options have already changed lives.
Your health is covered in more ways than one. Private health coverage for every team member, access to a nutritionist, and our in-house blood bank — all part of our health and wellness support.
Comprehensive family support. We’re proud of our progressive family policy, one of the most generous in Greece.
Daily meals and food allowance. Breakfast and catered lunch at our offices, plus a monthly meal allowance you control.
Commute covered. OASA transport card or parking space near the office, whichever works for your commute.
Hybrid work. Work from home and from our modern office in the heart of Athens.
Employee Advisory Board. You have real input into company strategy through structured advisory sessions. Not common, but we think it should be.
Learning budget for your growth. Coaching sessions, conferences, university degrees, creative pursuits — we fund it. Continuous learning is our mission and that includes you.
Part of the Starttech Ventures ecosystem. Access to learning and collaboration across a portfolio of SaaS companies, with resources that support long-term growth.

Customer Onboarding Specialist

Key skills