Own the renewal process across a portfolio of hx customers, ensuring contracts are successfully renewed and relationships continue to strengthen.
Identify and drive upsell and cross-sell opportunities, expanding how customers use the hx platform across new teams, lines of business, or products.
Partner closely with Account Executives and Customer Success Managers to coordinate commercial conversations and ensure customers are positioned for long-term success.
Maintain strong relationships with underwriting, actuarial, operations, and technology stakeholders within customer organisations.
Manage the commercial lifecycle of accounts including forecasting, deal execution, and contract negotiations.
Build a deep understanding of customer priorities and industry trends to position hx as a long-term strategic partner.

Managed or expanded existing customer accounts in a B2B SaaS, technology, or enterprise software environment.
Demonstrated success driving renewals, expansions, or commercial growth within an existing customer base.
Worked with multiple stakeholders across business and technical teams to progress deals and strengthen relationships.
Applied structured sales approaches to manage complex commercial conversations and deal cycles.
Used CRM tools such as Salesforce to manage pipeline, track renewals, and maintain accurate forecasts.
Collaborated effectively with cross-functional teams such as sales, customer success, product, or delivery.

£5,000 training and conference budget for individual and group development.
25 days of holiday plus 8 bank holidays (33 days total).
Company pension scheme via Penfold.
Mental health support and therapy via Spectrum.life.
Individual well-being allowance via Juno.
Private healthcare insurance through AXA.
Income protection and Life Insurance.
Cycle to Work Scheme
Top-spec equipment (laptop, screens, adjustable desks, etc.).
Regular hackathons, lunch & learns, and socials, both remote and in-person, to foster collaboration and creativity.
Team breakfasts and lunches, fully stocked snacks and drinks, and a fun, creative office at The Ministry.
Access to cutting-edge AI tools and experimentation budget, giving you the freedom to test, learn, and innovate ahead of the market.

Account Manager

Key skills