Senior ServiceNow Business Analyst
District of Columbia, United States of America
Full Time
5 hours ago
$98,500 - $184,900 USD
No H1B
Key skills
ServiceNowAgileRemote Work
About this role
Role Overview
- Analyze organizational needs and design technology-integrated processes and systems
- Assess current business operations and identify customer requirements
- Define future-state solutions that align with organizational goals
- Collaborate with cross-functional teams to translate business needs into technical requirements
- Support agile development projects on the ServiceNow platform
Requirements
- Deep understanding of ServiceNow's architecture and capabilities
- 5+ years of experience supporting requirements gathering and functional testing for agile development projects in ServiceNow
- ServiceNow Public Sector Digital Services (PSDS) OR Customer Service Management (CSM) experience
- Familiarity with NowAssist and Virtual Agent capabilities
- ServiceNow Certified System Administrator (CSA)
- Active secret clearance required
Tech Stack
- ServiceNow
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
- Paid time off
- Remote work options