Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations.
Represent our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
Install our products from our diverse Chromatography portfolio (LC/IC), demonstrate instrument specification and instruct customers on use and maintenance.
Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability.
Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful.
Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements.
Always ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if necessary, to solve critical tasks in the fastest way possible.
Follow our ethical business conduct guidance.
Optimize your own work schedule by coordinating with all the necessary partners for service planning/scheduling.
Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
Help on continuous improvement through our Practical Process Improvement Business System.

Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
Additional relevant certifications are advantageous
Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
Experience with HPLC liquid Chromatography ideal.
Excellent customer service and communication skills, both written and verbal
Strong organizational and time management capabilities
Proficiency with Microsoft Office suite and service management software
Ability to read and interpret technical documentation and schematics
Valid driver's license and ability to travel up to 50-75% within assigned territory
Physical ability to lift up to 50 lbs and work in various laboratory environments
Proficiency in English and Dutch additional languages beneficial. CVS in English please.
Strong problem-solving abilities and capacity to work independently
Adherence to safety protocols and quality standards
Ability to respond to customer needs with short notice
Ability to effectively train and support customers on equipment operation
Experience documenting service activities and preparing detailed reports
Demonstrated success in meeting customer satisfaction goals.

Field Service Engineer II

Key skills