Key skills
AISaaSCommunicationCustomer Success
About this role
Role Overview
- Portfolio management (60 French SaaS accounts)
- SaaS product adoption and customer lifecycle management
- WhatsApp campaign strategy and optimization
- Onboarding and training
- Performance monitoring and reporting
- Customer support and issue resolution
- AI-driven content optimization
- Process documentation and improvement
Requirements
- 3+ years of experience as a Customer Success Manager in a SaaS environment
- Excellent communication skills in French and English
- Marketing knowledge (strong plus)
- Proven experience with WhatsApp campaign strategy and execution
- Familiarity with AI tools and workflows (bonus)
Benefits
- Flexible work arrangements