Supports current, past and future labor force as it relates to HR services, company processes, policies, and benefits utilizing the case management and telephony tools.
Serve as a front-line agent for all HR inquiries, providing appropriate routing to Subject Matter Experts (SMEs) when needed.
Commits to data security and maintaining and protecting employee information including Personally Identifiable Information (PII) and Personal Health Information (PHI)
Administers benefits programs and ensures accurate and timely processing of enrollments, changes and terminations.
Updates employee records in PeopleSoft HCM tool.
Leverage process documentation and maintain updates as needed.
Escalates system usage issues to HR Systems team and partners to determine solution.
Cross-trains co-workers on shared duties.
Contributes to continuous improvement initiatives to enhance HR service delivery and efficiency.
Participates in special projects and initiatives as needed.

High School Diploma
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Associates degree or equivalent experience (preferred)
Understanding of company provided benefits plans, policies, procedures and guidelines.
Problem solving and analytical skills (Identify, analyze, research, evaluate, resolve)
Previous experience/training on HR Systems such as PeopleSoft, Workday, SuccessFactors, etc.
Proficient knowledge in Microsoft Office products; including Excel for reporting and analysis
Ability to work collaboratively in a team environment
Ability to communicate effectively both in written communication and verbally
Ability to demonstrate sound documentation skills
Ability to maintain confidentiality
Superior customer service skills
1-2 years of Human Resources Experience or equivalent training (preferred)

Senior Human Resources Associate

Key skills