Provide day-to-day technical support for employees across hardware, software, and SaaS platforms
Troubleshoot macOS systems, peripherals, conferencing tools, and network connectivity
Manage device provisioning, onboarding, and offboarding processes
Maintain asset inventory and lifecycle tracking
Administer and optimize Google Workspace (user management, permissions, security policies, automation)
Improve file structures, permissions governance, and operational efficiency
Evaluate and recommend workflow improvements across internal tools
Serve as primary point of contact for IT vendors and managed service providers
Help evaluate outsourced IT support options and recommend scalable solutions
Coordinate hardware purchasing, warranty claims, and service contracts
Strengthen backup systems and reduce single points of failure within IT operations
Document SOPs for onboarding, offboarding, device management, and security protocols
Identify inefficiencies in current processes and implement improvements
Support light security best practices (2FA enforcement, access controls, device policies)

2–5 years of experience in desktop support, IT support, or IT operations (startup experience preferred)
Experience administering Google Workspace in a business environment
Strong working knowledge of macOS environments
Experience supporting and administering HubSpot (user management, permissions, integrations, and troubleshooting) in a business environment.
Experience managing SaaS tools and supporting remote teams
Comfortable managing vendors and external service providers
Strong documentation and process-oriented mindset
Calm, solutions-oriented temperament with excellent interpersonal skills
Interest in entertainment, media, or the creator economy is a plus

Desktop Support Specialist

Key skills