Benefits Analyst

Role Overview

• Serve as subject matter expert for U.S. and Puerto Rico leave and time away programs
• Provide end-to-end case management and consultative support to employees and managers, ensuring compliance and a high-quality employee experience
• Partner with Payroll, Legal, HR Service Center, and absence management/disability vendors to manage sensitive or complex leave matters with discretion
• Monitor, escalate, and resolve pay discrepancies and system processing issues using sound judgment
• Maintain accurate case tracking and support high-volume transactional processing as needed
• Support administration of select U.S. health, life and ancillary benefit programs
• Partner with vendors to resolve eligibility, enrollment, and claims-related issues
• Assist with open enrollment preparation, audits, and testing
• Contribute to process improvements to enhance operational efficiency and service delivery
• Request, compile, and analyze benefits data to support compliance, planning, and program evaluation
• Develop and maintain recurring reporting dashboards
• Identify trends and provide actionable insights related to leave utilization, disability patterns, and benefits costs
• Support preparation of materials for leadership reviews and vendor performance meetings
• Participate in vendor meetings and quarterly performance reviews
• Monitor compliance with federal, state, and local regulations related to health and leave programs
• Support regulatory filings, audits, and disclosure requirements
• Ensure vendor adherence to contractual and compliance obligations.

Requirements

• Bachelor’s degree preferred but not required
• 2+ years of experience required in managing leave benefits and/or HR operations with focus on benefits
• Proficient in Microsoft Office suite of products including Co-Pilot
• Experience working with ADP and Workday systems preferred but not required
• Ability to identify and resolve complex issues in a timely manner; develop alternative solutions with attention to detail and accuracy
• Process improvement experience
• Knowledge of federal and statutory regulations related to the compliance and administration of leave benefits preferred
• Excellent communication skills and experience with building relationships cross-functionally
• Self-starter that can work with minimal direction
• Ability to effectively prioritize and carry out all duties and responsibilities with the utmost integrity and confidentiality and consistent with the highest ethical standards.

Benefits

• Health benefits for you and your family on your first day of employment
• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
• Excellent parental leave which includes a minimum of 16 weeks for mother and father
• Future planning with our competitive retirement savings plan and tuition reimbursement program
• Numerous development opportunities offered to build your skills