Take actions to improve on time delivery, quality, and customer satisfaction
Track and monitor the progress of numerous customer orders and partner jobs
Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates
Apply first hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time
Understand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases
Manage customer complaints that result in replacements for returned products
Report out on status, risk, and efforts to recover troubled orders and jobs

Prior project management, supply chain, and customer service experience required
A minimum of 3 years of related experience, preferably in manufacturing or operations
Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred
Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
Capable of performing root cause analysis and identifying solutions to complex problems
A self-starter, who can work independently, and can drive actions to completion
Strong organizational skills and the ability to work in a dynamic environment
Able to multitask, meet deadlines and support all supplier quality field activities
Strong communication skills (both oral and written) + ability to manage up and to the side.

Case Manager – Business Operations

Key skills