Drive the performance and relationships of digital products, focusing on KMV, with resellers and franchisees;
Increase the number of active service stations using the digital products;
Reactivate service stations that have stopped using the digital products;
Maximize station loyalty and engagement results;
Maintain daily contact with the commercial team and resellers to monitor product performance;
Analyze the performance of your client portfolio (resellers in your directorate) to identify improvements and take action;
Organize and lead meetings, emails and communications via Teams with commercial teams to encourage product use, correct processes and guide the pursuit of results.
Requirements
Experience in customer service and client relationship management. Experience in a call center is a plus. Knowledge of the gas station market is desirable;
Resilience, organization, communication, emotional intelligence, empathy, and teamwork;
Intermediate Excel skills (spreadsheet manipulation, formulas). Knowledge of Jira, Trello and Miro is desirable;
Bachelor's degree (completed)
Benefits
Flexible working hours
Childcare assistance for employees with a child with disabilities
Variable compensation program (performance-based pay)
Private pension plan
Longevity/service-time bonus
Online therapy and nutritional counseling
Newborn welcome package
Corporate university (corporate training programs)
Reimbursement for glasses and contact lenses
Medication assistance
Vaccination assistance
Market-standard benefits: Gympass; meal and grocery vouchers (VR/VA); transportation voucher (VT); health and dental insurance; life insurance