Key skills
JiraCommunication
About this role
Role Overview
- Drive the performance and relationships of digital products, focusing on KMV, with resellers and franchisees;
- Increase the number of active service stations using the digital products;
- Reactivate service stations that have stopped using the digital products;
- Maximize station loyalty and engagement results;
- Maintain daily contact with the commercial team and resellers to monitor product performance;
- Analyze the performance of your client portfolio (resellers in your directorate) to identify improvements and take action;
- Organize and lead meetings, emails and communications via Teams with commercial teams to encourage product use, correct processes and guide the pursuit of results.
Requirements
- Experience in customer service and client relationship management. Experience in a call center is a plus. Knowledge of the gas station market is desirable;
- Resilience, organization, communication, emotional intelligence, empathy, and teamwork;
- Intermediate Excel skills (spreadsheet manipulation, formulas). Knowledge of Jira, Trello and Miro is desirable;
- Bachelor's degree (completed)
Benefits
- Flexible working hours
- Childcare assistance for employees with a child with disabilities
- Variable compensation program (performance-based pay)
- Private pension plan
- Longevity/service-time bonus
- Online therapy and nutritional counseling
- Newborn welcome package
- Corporate university (corporate training programs)
- Reimbursement for glasses and contact lenses
- Medication assistance
- Vaccination assistance
- Market-standard benefits: Gympass; meal and grocery vouchers (VR/VA); transportation voucher (VT); health and dental insurance; life insurance