Key skills
SwitchingCommunicationTime Management
About this role
Role Overview
- Assist customers and help them with their queries regarding accounts
- Document findings in the manual and automated process case management system
- Skilled and fluid switching in multiple workflows, queues and programs
- Meet/Exceed performance expectations
- Ability to make independent and proficient decisions
- Strong understanding of risk operations policies and procedures
Requirements
- 2 years of relevant work experience
- Japanese Bilingual Proficiency (reading, writing, and speaking)
- Strong process knowledge in KYC (Know Your Customer), KYB (Know Your Business) and Name Change (Customer Identification Program)
- Strong written communication skills (email) with proper grammar and punctuation
- Ability to develop and maintain professional working relationships with peers and co-workers
- Strong time management and adherence to schedules
- High level of professionalism, self-motivation, and sense of urgency
- Willingness to work flexible shifts
Tech Stack
- Switching
Benefits
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security and support your mental health